Cox is my ISP, and they provide great service when everything’s working. Their support, however, is quit lacking.
Tonight I found myself needing to recover a password for my mom. I waited in the queue for twenty minutes for the account representative to chat with me. Half way through the chat, the support representative left the chat room, came back in, and then signed out and closed the chat. No answer to my question. They didn’t even send a chat transcript to my email.
Suck it, Cox Internet.