As not to bore you with all the details, here is the timeline of the hell that we have been through with Macy’s furniture and are still going through currently.
7/21/11 – We purchase a dining room table with a bench. Macy’s doesn’t tell us the furniture is not available until October. I wish they would’ve noted that when I purchase it, but that’s okay. No major family gatherings until the holidays, right?
10/5/11 – I receive a voicemail from Macy’s to let me know that our furniture is ready for delivery so I schedule it.
10/13/11 – I receive a voicemail from Macy’s that they’re not getting the table until December 15th. They’ve moved the table to another sales order so they have to leave special notes that I want them delivered together. They still call four times to tell me our furniture is ready for delivery when it’s just the bench, and I have to keep responding that we don’t want them delivered separately.
We pretty much gave up on having our dining room table ready for Thanksgiving, so we scrapped plans to host at our place and tell our families to come over for Christmas.
10/19/11 – I receive a call from Macy’s telling me the table is going to be available on November 5th and to schedule delivery. Holy crap, they came through! I ask them to double check, and it turns out it’s just the bench sales order they’re looking at and the table won’t be available until after Christmas.
We had Christmas dinner on a shitty folding table and an IKEA table because Macy’s couldn’t deliver our table within five months.
I got a call this week to schedule delivery, so I called this morning expecting for it to be the bench only again. I got a pleasant surprise. The table is in now! They double checked and it’s finally arrived, but to think that Macy’s could give me all good news would be too much. Yesterday they cancelled our order for the bench and reassigned it a new sales order number and that won’t be available until February 11th. That means the bench they’d been holding since October was given away to someone else.
At this point I am so angry with Macy’s. I have absolutely zero faith that Macy’s will hit that February date for the bench, and even if they did meet that date, they would probably give away our table and assign it another sales order number before then. Macy’s has offered one option to me, cancel my order. I would but I feel like I’ve come so far. I believe I will just use the dining room table as a conversation piece to slam Macy’s.
Here is my advice to you. Don’t ever buy from Macy’s Furniture.
Hello, there. My name is Matt, but on this website I just refer to myself as m@. I love all things Star Wars, food, beer, and music, especially The Beatles. I'm one who likes to be noticed and will sometimes say or do inappropriate things to get your attention. I'm perfectly complimented by my online and real life partner
TERRIBLE. ROAR.
That’s redonkulous. How is that even possible? My mother just purchased a huge table from a catalog company that had to be shipped from Italy and she received it in 4 weeks just in time for Thanksgiving… just proves that big department stores don’t even care about customer service, they just want your dollars and then want to kick you out on the curb.
This is horrible. I can’t believe they gave away your bench. I can’t say I’d buy from Macy’s after reading this.
Omg Matt! I hate Macy’s too. I ordered 2 watches from them and when the shipment came only 1 of the watches came even though the order form said they should both be in there. I called the customer service and they said no problem we will re ship the watch to you in 2 days so you will get if before Xmas. I waited a week, no watch. I called again and they said oops they are shipping from a store and I should get it in 7-10 days. Okay fine, Hiro won’t get his Xmas gift on time. 10 days plus passes by and still no watch. I called and no they say, sorry
the watch is longer available. So they said oh we’ll just refund you when we do an “investigation” what the hell is an investigation? They better not make me pay for something I never received! Nightmare
Ouch! We had a hellish experience trying to buy a couch from Macy’s, one that ended in quite a bit of yelling and more than one nasty e-mail. I so feel your pain and I wish you luck with your table! Godspeed haha!
Matt, sorry to hear about your ordeal. This reminds me that when I ordered wedding gifts for my friend last fall from her Macy’s registry, part of some dishware set she wanted was on back order. For like 352 days. Seriously. A year. I actually don’t know if that shit ever shipped to her! I should probably check. :(
Ironically, my mom LOVES Macy’s and goes there once a week. She’s the queen of using her Macy’s card and coupons to get ridiculous discounts (e.g., “I bought this cardigan that was originally $100 for $7.50!!”). Actually, that makes me feel happy, like at least my mom is taking advantage of Macy’s the way Macy’s seems to be taking advantage of everyone else.